11/10/2023 0 Comments Hard rock mexico riviera mayaThe Experience: Overall, my stay at the Riviera Maya Hard Rock Hotel was relaxing and fun. The Heaven side of the hotel offered an active event itinerary for both day and night that did not disappoint. As for nightlife, the Heaven Bar was VIP, complete with bottle service, swanky décor and an indoor pool area serving as a dance floor. One amenity I found unique to The Hard Rock Hotel but didn’t take advantage of was the Sound of Your Stay service which delivers a Fender guitar to your room along with headphones and an iPad to play and record music. Both offer full access to the several on-site bars and restaurants, while the Rock Royalty menu adds a few special items such as an aromatherapy pillow and room infusion scents. There are two room service menus, one for the all-inclusive guests and another for the Rock Royalty package. Services/Amenities: The Rock Royalty all-inclusive package makes many unique amenities available to guests. The bathroom area - containing a large standing shower with a glass door across from the double sink, large vanity and full-length mirror - served as a dressing room with a spacious closet nearby. The room was very much in the Hard Rock style, complete with spotlights, dark walls and a silver leather headboard on the king-sized bed, nestled between the balcony and the large tub. My host escorted me to the room and showed me around, listing everything available to me during my stay. Guest Quarters: The attentiveness did not end there. With two separate properties at my disposal, I was thankful for the overview. The entire check-in process took about five minutes as the friendly staff took care of my luggage, passport details and guided me through the Rock Royalty package. Lush velvet furniture adorned the room where my host and personal assistant offered Champagne and provided a run-down of the property. The valet assisted me with my bags and helped me out of the car before another host approached to whisk me past the main lobby to a smaller room guarded by velvet ropes, clearly marked the VIP section. Arrival/Check-In: After enduring a long customs line at the airport, I appreciated the friendly and efficient arrival and check-in at The Hard Rock Hotel.
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